Everybody Dance Now is growing! Weʼre seeking an exceptional individual to join our team in the reception lounge.
As reception staff for Everybody Dance Now, youʼll be the first point of contact for families, responding speedily to all customer issues. As one of our most visible representatives, youʼre our brandʼs ambassador! Your 6-star customer service will help us to foster happy & loyal dance family relationships for years to come.
Hours Per Week:
The role is for 1 x 3.5 hour shift per week. Will vary from:
Mon 3:30pm - 7pm
Tues 3:30pm - 7pm
Wed 3:30pm - 7pm
Thurs 3:30pm - 7pm
Fri 9am - 12:30pm
What are we looking for?
We’re looking for a long-term team member to grow with us & create growth within our business. The role is currently casual part-time but can move to more hours with the right individual. Opportunities for growth are available based on performance & results. A background or understanding of the dance world is a must.
Roles & Responsibilities
• Be the welcoming face of our studio! Applicants must be upbeat and friendly.
• Nurture walk-in, calls, & website generated leads; give tours & set up trial classes.
• Support new students & families through the enrolment & onboarding process.
• Assist in retail sales (shoe/uniform/costume fittings) & up sale classes.
• Follow communication procedures, guidelines & policies & update as needed.
• Management of studio email accounts.
• Handle registration & invoicing with our software system Class Manager.
• Handle sales with our retail system Epos Now.
• Handle email campaigns with Mailchimp.
• Handle communication with Team App.
• Handle social media designs with Canva.
• Create seamless parental communications as the go-to person for all parental needs.
• Handle complaints, provide appropriate solutions & alternatives within the time limits & follow up to ensure resolution.
• Take the extra mile to engage customers.
• Daily upkeep of studio cleanliness including moderate cleaning.
• Open & securely close the dance studio.
• Additional administrative projects as directed by the Owner.
• Attend weekly meetings with the Owner to maintain strong communications & accountability for all weekly activity & projects.
• Work unsupervised
• Know all parents & student names.
• Fulfill student enrolment goals per month/quarter.
• Create & plan social media content.
• Have a drivers licence & reliable mode of transportation.
Ideal Candidate Profile
- Self-Motivated & Excellent Direction-Taker: You know how to prioritise the most important tasks (with minimal guidance), & how to think on your feet. At the same time, you pride yourself in your ability to take direction & deliver the desired result.
- Excellent Communication Skills: You understand the nuances of email communication, & can handle even the most challenging situations with professionalism & warmth. Youʼre also committed to keeping your supervisor “in the know” about your progress. (No one has to ever chase you down!)
- Excellent Grammar & Punctuation: You pride yourself on catching every typo!
- Deadline-Obsessed & Detail-Oriented: You love doing tasks on time, & checking them off your checklist! In fact, you are one of those people who don't understand how some people can be so disorganised & tardy. Responding to emails with a sense of urgency & care is a source of pride.
- Personal Responsibility: If you make a mistake, you take 100% responsibility & fast action to remedy the situation.
- Customer Empathy: Imagining yourself in a customerʼs shoes, you respond with empathy & have an ability to not take grumpy or terse emails personally. You see yourself as a bridge between company needs & customer needs. You know when itʼs appropriate to be friendly & accommodating & when to be firm.
What do you think?
If youʼve just read this & it sounds like a great fit because you know you could completely own & deliver in this role…We would love to learn more about you!